SHIPPING & DELIVERIES

WE OFFER FREE SHIPPING TO OVER 200 COUNTRIES

We offer international shipping services to most countries, however some countries have restrictions and we are not able to ship to them, should you be in one of these we will contact you.

LOST/MISSING PACKAGES

Arthritic Supports is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States10-20 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-20 Business days
Central & South America15-25 Business days
Asia5-10 Business days
Africa15-30 Business days

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays


Processing Times

Orders can sometimes take 1-3 days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email providing you with a tracking number. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

If you haven’t received one or if the tracking number doesn’t work, its okay. Contact us and we’ll fix it! 

If you need more detailed information, please send us an email at support@arthriticsupports.com and we’ll help you out!

Covid 19 Delays

Due to the recent pandemic, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking too long to arrive and we will help you to resolve any situation that we have control over!